Refund policy

Refund & Return Policy

We want your snack haul to arrive right. If something is wrong with your order, email hi@boringfoods.com and we’ll help.

Returns & Exchanges

Because we sell food and consumable products, we do not accept returns or exchanges for changes of mind, personal taste preferences, or items ordered by mistake. This applies to both opened and unopened food products.

This does not affect your eligibility for a refund or replacement if your order arrives damaged, defective, incorrect, or otherwise not as described.

Damaged, Missing, or Incorrect Items

Please check your order when it arrives and contact hi@boringfoods.com as soon as possible, preferably within 7 calendar days of delivery, if:

  • An item is missing or different from what you ordered

  • A product arrives damaged, leaking, or with a broken seal

  • A product appears spoiled, contaminated, or otherwise unsuitable for consumption

  • The product’s condition or date does not match what was disclosed when you purchased it

Include your order number, a description of the issue, and clear photos of the affected product, its packaging, and any visible date or lot code. For missing items, include a photo of what you received.

Keep the packaging while we review your request. Do not consume a product if its seal is compromised or you suspect a safety issue. Do not mail food back unless we specifically ask you to.

The suggested reporting window helps us investigate promptly; it does not limit rights you may have under applicable law.

Refunds & Replacements

For a verified issue, we will offer an appropriate resolution, such as a replacement at no additional cost or a refund for the affected item.

If the issue affects only part of a bulk bag, multipack, box, or case, we will assess the affected quantity and the condition of the remaining items. If the entire product is compromised, we will assess the full item.

Minor damage to an outer shipping carton alone does not qualify for a refund if the products inside are intact and unaffected.

Heat-Sensitive Products

Chocolate, gummies, and other snacks can be affected by heat during shipping. If your order arrives melted or otherwise compromised, photograph its condition promptly and email us so we can review it.

Product Dates & Preferences

Date labels and formats vary by manufacturer and country. If a date is unclear, or a product arrives past a date that was not disclosed before purchase, contact us with a photo of the label.

Personal preferences about flavor, sweetness, texture, or appearance do not qualify for a refund unless the product is defective or not as described.

Order Cancellations

Email hi@boringfoods.com as soon as possible if you need to cancel or change an order. We cannot guarantee changes once fulfillment has begun. If we confirm cancellation before shipment, we will refund the canceled items and any applicable shipping charge.

Refund Processing

Approved refunds are issued to your original payment method. Please allow approximately 5–10 business days after processing for your bank or payment provider to post the refund.

Shipping charges are included when appropriate to resolve an issue with your order or when required by applicable law.

Contact

Questions or an order issue? Email hi@boringfoods.com with your order number.

Nothing in this policy limits your rights under applicable consumer protection laws.